Guest post, July 22d, 2014
Low Paying Agencies – bad for
translators, even worse for their clients
by Steven Caller
The website you are currently browsing,
aptly named Translation Ethics, promotes the fair pay of translators and other
ethical considerations in the translation industry. As an owner of a
translation company myself, I am only too aware of the stiff competition we
face on a daily basis from translation firms claiming to offer a similar
service to ours for a fraction of the price. If you thought this practice was
bad for low-paid translators then you'd be right; and it's no better for their
clients either.
When I refer to low-paid translators, I am
of course talking about those that have the necessary qualifications but still
find themselves over-exploited by greedy firms seeking to push down prices. I
am fully aware that many firms, even ones you may have considered respectable,
like to select under-qualified translators and pay them low rates. A translator
must have a language degree as a minimum and be a proficient user of their
native language; a professional translator should only ever translate into
their native tongue. You should also have been asked to show a scan of your
degree certificate or had your qualifications verified by your awarding
institution.
Low pay, high output
So how can one firm undercut another by so
much and why should clients care about how much an agency pays its translators
when they're getting such a “good” deal? The truth of the matter is that even a
professional translator can be pushed into rushing or performing at less than
their best when asked to work for a low rate per word. The equation is
incredibly simple: lower price per word equals more words per hour in order to
maintain an acceptable hourly wage. This in turn equates to lower diligence and
poorer quality work. When working for various agencies, I have seen evidence of
machine translations being passed off as the work of a human, possibly by
translators that have been pushed into translating too many words for too low a
price. That brings me on to the second part of this equation: the words
translated per hour. In many instances, an agency sets a target or expectation
that they wish their translators to achieve on a daily basis which is, of
course, entirely unreasonable.
I can imagine many translators reading this
post and nodding their head in agreement or shared experience, however I would
also like to leave an impression on those clients that pay for budget translations.
The quality produced under such circumstances is simply unacceptable. The
majority of professional translators will tell you that they have been asked to
perform a translation for a client who has already had the same document
translated, only to a very low standard. In essence, if you opt for a budget
translation, you are not only financing the poor treatment and low payment of
translators, but also wasting your money. I hasten to add that many translation
clients only realise that they have been separated from their money in exchange
for a poor service once they receive complaints from their own clients
struggling to understand the translation produced.
What strikes me as simply absurd, is the
fact that many large firms happily spend many thousands of pounds on product
development and marketing materials yet seem to tighten the purse strings when
looking for translation services. The translation community can sincerely hope
that the new EU legislation on product documentation will sting a few of these
firms.
How translation should be done
So what should you expect from a
translation agency in order to perform an acceptable translation and how much
should you expect to pay? Firstly, they will assign a project manager to each
client personally who is qualified in the languages involved and capable of
performing quality control. You should expect to pay at least £0.10 per source
word for translation and this price should include monolingual proofreading and
quality control. You should also expect to pay an additional 50% of this price
if you require the translation to be reviewed by a second qualified translator.
This price accurately represents all of the work an agency must carry out in
order to provide a professional translation and pay their translators
accordingly. If you are paying less than £0.08 per source word, the agency will
be working at a tight squeeze and may be skipping important tasks. Anything
less than this is likely to involve underpayment, or worse, non-payment.
Low prices, even lower quality
So there you have it. If you opt for a
budget translation option, you may be funding the underpayment of
highly-qualified professionals as well as sabotaging your public image. Either
way, low-cost translation simply isn't worth the pennies you pay for it.
Moreover, the thought that large and
seemingly reputable companies are contributing to the unfair treatment and low
payment of highly-qualified professionals should be of deep concern to us all.
In this light, I commend the efforts made by the Translation Ethics website and
all those that have contributed to its blacklist. By bringing the issues
represented by this website to the attention of those large firms seeking to
cut costs regardless of the consequences, we can collectively ensure that their
reputation will be damaged by their involvement in such practices, and
rightfully so!
This post has been contributed by Steven
Caller who is Managing Director at Verto
Languages. Our policy of treating our translators with respect and paying
them a reasonable rate is part of our promise to clients and is a contributing
factor in the quality of our work.
http://vertolanguages.com
